Freepoint encourages the identification and escalation of issues that may negatively impact the operations or reputation of the company; the wellbeing of its employees; or the communities within which Freepoint undertakes its commercial activities.
To help facilitate the speed and ease with which issues can be escalated, Freepoint provides both telephone and web-based hotline services for the reporting of grievances.
A “grievance” is any negative feedback or genuine concern from a stakeholder related to Freepoint’s operations or activities. Our criteria for acceptance of a grievance are broad and flexible in order to accommodate as wide a range of grievances as possible. At a global level, grievances can be logged via the following means, regardless to which Freepoint company the grievance relates.
Please click here to access Freepoint’s web reporting service.
Freepoint hotline numbers are available in each of the three regions in which Freepoint operates.
When dialing the hotline number, callers will hear an automated message inviting them to submit their report.
Freepoint’s Compliance Team monitors the web and phone hotlines to ensure grievances are dealt with in a timely manner.